Shipping policy

Shipping Policy

Effective Date: July 2026

Shipping Policy

Mahalo for supporting Honolulu Pickleball!

Every item in our shop is made especially for you after you place your order. Instead of sitting in a warehouse, your apparel is printed on demand by our production partners and shipped directly to your door. This helps reduce waste while ensuring every order is created just for you.

Order Processing

Orders typically enter production within 1 business day.

Most items are printed and prepared for shipment within 2–7 business days, although production times may occasionally be longer during holidays or periods of high demand.

You'll receive an email confirmation when your order has shipped, along with tracking information whenever available.

Shipping Times

After production is complete, estimated shipping times are generally:

United States

Standard Shipping: 3–7 business days

Canada

Typically 5–15 business days

International

Most destinations: 10–30 business days

Actual delivery times may vary depending on your location, customs processing, weather, and carrier delays.

Multiple Items

If your order contains multiple products, they may arrive in separate packages.

Because we work with several specialized production partners, items are sometimes shipped from different facilities to ensure the highest quality.

Shipping Rates

Shipping charges are calculated during checkout based on your destination and the products in your order.

Order Tracking

Once your order ships, we'll email your tracking information so you can follow your package every step of the way.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at:

support@honolulupickleball.com

We'll work with our production and shipping partners to help locate your order and resolve the issue as quickly as possible.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If an incorrect address is entered, we may not be able to recover or replace the package once it has entered production or shipped.

If you notice an error immediately after placing your order, contact us as soon as possible and we'll do our best to update it before production begins.